Customer Service Charter

• We aim to provide a high quality accessible service to all our customers.
• We will ensure the rights to equal treatment established by legislation for all persons seeking our services
• We will use modern technology to support our service delivery.
• We will foster a co-ordinated and integrated approach to the delivery of our services.

• We will provide our service in a polite and courteous manner.
• We will ensure that privacy is respected at all times.

• We aim to ensure that all information we produce is clear, timely and accurate.
• Published information will be provided in an accessible and easy to read format and will also be available on our websites.
• Our public information, as per the Official Languages Act 2003, will be produced in both Irish and English and we will inform you of your right as a customer to choose to be dealt with through the medium of either Irish or English.
• Any member of staff visiting your home will carry official identification.

• We will treat all personal information provided in a confidential manner and use such information only for the purposes for which it is supplied, in accordance with relevant legislation.

• We aim to provide the best service possible to students/participants of our learning programmes and activities.
• We recognise staff as internal customers.

Consulting our Customers

• We will consult with you and evaluate the quality of our service on a regular basis.